Job Description
Join our award-winning team as a Front Desk Agent where your smile sets the tone for our guests' experiences! We're seeking enthusiastic individuals to provide exceptional service at our premium Baltimore location. No prior experience required—just a passion for hospitality and a commitment to excellence. Enjoy flexible scheduling, competitive pay, and opportunities for growth within our renowned hospitality group.
Responsibilities
- Deliver warm, professional greetings to all guests and visitors
- Manage check-in/check-out processes efficiently using PMS software
- Handle guest inquiries, requests, and resolve issues promptly
- Maintain accurate reservation and billing records
- Coordinate with housekeeping and maintenance teams
- Uphold cleanliness and organization of the reception area
- Process payments and manage cash drawer securely
Qualifications
- High school diploma or equivalent
- No prior experience required—comprehensive training provided
- Exceptional customer service and communication skills
- Proficient with basic computer systems and POS software
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving mindset
- Valid Maryland ID (required for employment)