Job Description
Join our award-winning Indianapolis Grand Hotel as a Part-Time Front Desk Agent! We're seeking charismatic hospitality professionals to create memorable guest experiences in the heart of downtown. Enjoy competitive pay, flexible scheduling, and a vibrant work environment with growth opportunities. Perfect for students and career changers seeking part-time work in luxury hospitality.
Responsibilities
- Check guests in/out efficiently using PMS software while maintaining accuracy
- Handle guest inquiries and resolve issues promptly with exceptional service
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and local attractions to enhance guest stays
- Maintain detailed records of guest preferences and special requests
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Proficiency with reservation systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends/holidays
- Basic knowledge of Indianapolis attractions and transportation
- Professional appearance and positive demeanor