Job Description
Join our dynamic hospitality team at the Grand Capital Hotel in Washington DC! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for energetic professionals who thrive in fast-paced environments and prioritize customer satisfaction. Enjoy competitive compensation, flexible scheduling, and opportunities for career growth within our luxury hotel chain. Apply now to become the welcoming face of our iconic DC location!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle reservation modifications and room assignments with precision
- Resolve guest inquiries and complaints promptly using problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial transaction records
- Provide local recommendations and personalized service to enhance guest stays
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel software (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution abilities
- Ability to multitask in high-pressure situations
- Valid DC hospitality license (or willingness to obtain)
- Flexible availability for weekend shifts (Fri-Sun)
- Basic knowledge of DC tourism attractions preferred