Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Hotel Austin! We're seeking dynamic individuals to deliver exceptional guest experiences in a vibrant urban setting. This part-time role offers flexible scheduling while allowing you to develop critical hospitality skills. Enjoy competitive pay, employee discounts, and opportunities for career advancement within our expanding luxury hotel chain. If you thrive in fast-paced environments and possess a passion for creating memorable stays, apply today to become part of Austin's premier hospitality destination!
Responsibilities
- Efficiently manage guest check-in/check-out processes using our PMS system
- Handle reservation inquiries, modifications, and room assignments with precision
- Address guest concerns promptly and escalate issues to management when necessary
- Process payments and maintain accurate financial records daily
- Coordinate with housekeeping, maintenance, and valet departments seamlessly
- Upsell room upgrades, dining packages, and local attractions to enhance guest experience
- Maintain a clean and organized front desk area at all times
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- Minimum 1 year experience in customer service or hospitality role
- Proficiency in hotel management systems (e.g., Opera, RainMaker)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during high-traffic periods
- Valid Texas driver's license and reliable transportation
- Flexible availability including evenings, weekends, and holidays
- Basic knowledge of Austin attractions and transportation options