Job Description
Join our award-winning luxury hotel in downtown Phoenix and become the heart of our guest experience! We're seeking a charismatic Front Desk Agent to deliver exceptional hospitality in a vibrant desert oasis. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of Arizona's premier hospitality destinations. Work in a stunning architectural landmark while serving international travelers and local explorers.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm, personalized service
- Manage room reservations, upgrades, and VIP guest requests with precision
- Resolve guest inquiries and complaints promptly while maintaining brand standards
- Collaborate with housekeeping, concierge, and maintenance teams seamlessly
- Process payments and manage billing operations accurately
- Contribute to creating memorable guest experiences through local recommendations
Qualifications
- 2+ years luxury hotel front desk or high-end hospitality experience
- Proven conflict resolution and exceptional customer service skills
- Proficiency in Opera or similar property management systems
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Arizona driver's license preferred
- Spanish language fluency highly desirable
- Ability to stand for extended periods and lift up to 25 lbs