Job Description
Join our award-winning hospitality team at Grand Columbus Hotel, where exceptional service meets vibrant city energy. We're seeking charismatic Front Desk Agents to create memorable guest experiences in the heart of Ohio's capital. This part-time role offers flexible scheduling while delivering premium service to domestic and international travelers. Enjoy competitive compensation, complimentary hotel stays, and career growth opportunities within our luxury brand.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservation systems, room assignments, and billing inquiries
- Resolve guest complaints promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and valet teams
- Process payments, manage cash drawer, and generate daily reports
- Maintain accurate guest records in property management systems
- Act as local tourism ambassador with area recommendations
Qualifications
- 1+ years hospitality or customer service experience preferred
- Proficiency with Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- Basic math and cash handling accuracy
- Valid Ohio driver's license with clean record (for valet coordination)
- Professional appearance and positive attitude