Job Description
Join our award-winning downtown Detroit hotel as a Front Desk Agent and be the first point of contact for our guests! We're seeking a charismatic professional to deliver exceptional service while managing check-ins, reservations, and inquiries. Enjoy a dynamic work environment with competitive pay and flexible scheduling in the heart of Detroit's vibrant Motor City.
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Handle reservation inquiries and modifications
- Resolve guest concerns with prompt, personalized solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local attractions
- Maintain a clean, organized front desk area
Qualifications
- 1+ years hospitality/customer service experience
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent
- Basic math and cash handling abilities
- Positive attitude under pressure
- Valid Michigan driver's license preferred