Job Description
Join the vibrant hospitality scene in Austin as a Front Desk Agent at our prestigious downtown hotel! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts. This role is perfect for students, career-changers, or night owls seeking work-life balance. Enjoy competitive pay, complimentary meals, and opportunities for advancement in a supportive environment.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and room assignments with precision
- Process payments and maintain accurate financial records
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Execute daily audit procedures and shift handovers
- Upsell hotel amenities and local attractions
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Multilingual abilities (Spanish highly valued)
- Valid Texas Food Handler's certification