Job Description
Are you looking for an exciting opportunity to launch your career in the hospitality industry? Tampa Bay Hospitality Group is currently hiring a friendly and organized Front Desk Agent to join our award-winning team in Tampa, FL.
We pride ourselves on delivering exceptional guest experiences, and we are looking for individuals who share our passion for service. While prior experience is a plus, we are willing to train motivated candidates with no experience. Join us in creating memorable stays for our guests!
Responsibilities
- Greet guests warmly and professionally upon arrival, ensuring a welcoming atmosphere.
- Assist with the check-in and check-out process, including verifying identity and handling payments.
- Answer incoming phone calls and respond to emails promptly to address guest inquiries and reservations.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Handle cash transactions and balance daily reports accurately.
- Provide information about local attractions, dining, and transportation options to guests.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED is preferred but not mandatory.
- Strong communication skills with a positive and professional demeanor.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Basic computer literacy and typing speed.
- Reliable transportation and a valid driver's license.
- A customer-first attitude with a willingness to learn.