Job Description
We are seeking a dynamic and polished Front Desk Agent to join our award-winning team in the heart of Austin, Texas. If you thrive in a fast-paced environment and have a genuine passion for hospitality, this immediate hire opportunity is for you.
At The Austin Grand Hotel, we pride ourselves on delivering world-class service to guests from around the globe. As the face of our property, you will play a crucial role in ensuring every visitor feels welcomed, valued, and comfortable during their stay. We offer a vibrant work culture and the chance to work in one of the most exciting cities in the United States.
Why Join Us?
- Immediate start available for the right candidate.
- Competitive pay with performance bonuses.
- Flexible shift schedules to accommodate your lifestyle.
- Comprehensive training and career advancement opportunities.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival, ensuring a smooth check-in process.
- Manage guest check-outs efficiently, processing payments and handling inquiries with accuracy.
- Answer incoming phone calls, emails, and walk-ins promptly and courteously.
- Provide exceptional customer service, including local recommendations, concierge assistance, and problem resolution.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Monitor building security and access control protocols to ensure guest safety.
- Collaborate with housekeeping and maintenance teams to address guest requests and room issues immediately.
Qualifications
- High school diploma or equivalent is required; hospitality or customer service experience is a plus.
- Strong interpersonal and verbal communication skills are essential.
- Proficiency in Microsoft Office Suite and hotel Property Management Systems (PMS).
- Ability to work flexible shifts, including weekends, holidays, and nights.
- A professional appearance and a friendly, approachable attitude.
- Ability to stand for extended periods and lift light objects (up to 20 lbs).