Job Description
We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our luxury Atlanta property. This part-time role offers flexible scheduling and shift-based hours, perfect for students or professionals seeking work-life balance. As the first point of contact, you'll embody our brand's commitment to hospitality excellence while managing check-ins, reservations, and guest inquiries with precision. Join our award-winning team where every shift brings new opportunities to create memorable moments for travelers worldwide.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, room assignments, and billing transactions accurately
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash drawer with strict adherence to protocols
- Uphroom cleanliness standards and lobby presentation
- Operate PBX phone system and manage wake-up calls
Qualifications
- Previous hospitality or customer service experience preferred
- Exceptional communication and multitasking abilities
- Proficiency with hotel software (Opera, Fidelio, etc.)
- Flexible availability for evening/weekend/holiday shifts
- High school diploma or equivalent; hospitality certification a plus
- Strong problem-solving and conflict resolution skills
- Professional appearance and polished demeanor
- Ability to stand for extended periods and lift 25 lbs