Job Description
Join our award-winning team at Baltimore Grand Hotel as a Part-Time Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences in our downtown Baltimore location. This flexible role is perfect for students, career-changers, or those seeking supplemental income. Enjoy competitive pay, free parking, and a vibrant work environment in Maryland's premier hotel district. Apply today to become part of our renowned hospitality legacy!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries, reservations, and billing inquiries with professionalism
- Process payments and maintain accurate cash drawer procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain clean and organized front desk area
- Assist with emergency procedures and security protocols
Qualifications
- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with basic computer systems and hotel software
- Ability to work flexible evenings/weekends/holidays
- Professional appearance and demeanor
- Valid driver's license (if required for errands)
- Basic knowledge of Baltimore attractions and transportation