Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in downtown Chicago! We're seeking a charismatic Front Desk Agent to create memorable experiences for our international guests. This part-time position offers flexible scheduling, competitive compensation, and opportunities for career growth in one of America's most vibrant cities.
As the first point of contact, you'll embody our commitment to exceptional service while managing hotel operations efficiently. Perfect for students or career changers seeking a dynamic role in the luxury hospitality sector.
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences
- Manage reservation systems and room assignments accurately
- Handle guest inquiries with professionalism and local expertise
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Uphold strict safety and security protocols
- Resolve guest complaints with empathy and efficiency
Qualifications
- Previous hospitality or customer service experience preferred
- Exceptional communication and multitasking skills
- Proficiency with hotel management software (Opera a plus)
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling proficiency
- Positive attitude and problem-solving mindset
- Local Chicago knowledge is highly desirable