Job Description
Join our award-winning team at the prestigious Grand Plaza Hotel in Charlotte, NC! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in our luxury boutique hotel. This part-time position offers flexible scheduling while delivering premium hospitality services to international travelers and business professionals. If you thrive in fast-paced environments and take pride in exceptional customer service, we want to meet you!
Responsibilities
- Check-in/out guests with speed and precision using PMS systems
- Manage reservations and optimize room inventory
- Resolve guest inquiries with personalized solutions
- Coordinate with housekeeping and maintenance teams
- Process payments and handle cash transactions accurately
- Execute upselling techniques for room upgrades and amenities
- Maintain detailed shift logs and incident reports
Qualifications
- 1+ years hotel front desk or hospitality experience
- Proficiency in Opera, Fidelio, or similar PMS
- Exceptional communication and conflict resolution skills
- Ability to work evenings, weekends, and holidays
- Valid North Carolina driver's license
- Fluency in English; Spanish proficiency preferred
- Basic accounting knowledge and cash handling experience