Job Description
Join our dynamic hospitality team at Sunset Plaza Hotel, where your dedication meets daily rewards! We're seeking passionate professionals to deliver exceptional guest experiences while enjoying the convenience of daily pay. Perfect for those seeking financial flexibility in El Paso's thriving tourism sector. As a Front Desk Agent, you'll be the first point of contact for our diverse clientele, combining warm hospitality with efficient operations. Enjoy competitive compensation, comprehensive training, and a supportive work environment that values your contribution.
Responsibilities
- Manage check-in/check-out processes for guests with speed and precision
- Handle reservation inquiries and room assignments using hotel software
- Resolve guest concerns promptly to ensure satisfaction
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years in customer service or hospitality preferred
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic math and cash handling accuracy
- Flexible availability including nights/weekends
- Bilingual (English/Spanish) highly advantageous