Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in the heart of Manhattan! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences while launching your career in luxury hospitality. This entry-level position offers comprehensive training, career advancement opportunities, and a vibrant work environment. If you're passionate about service excellence and thrive in fast-paced settings, apply today to become the first face of our iconic New York destination.
Responsibilities
- Provide exceptional guest check-in/out experiences with warm professionalism
- Manage reservations and room assignments using Opera PMS systems
- Address guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage billing transactions accurately
- Uphold brand standards through meticulous attention to detail
- Collaborate with concierge team to enhance guest experiences
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- Basic computer proficiency and POS system experience
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and customer focus
- Ability to multitask in high-pressure environments
- Flexible availability including weekends and holidays
- Positive attitude and team-oriented mindset
- No prior experience required – we provide full training!