Job Description
Join our award-winning team at Grand Harbor Hotel Baltimore as a Front Desk Agent! We're seeking motivated individuals with no prior experience to deliver exceptional guest experiences in the heart of downtown. Enjoy competitive pay, comprehensive training, and immediate start opportunities. Perfect for career changers or recent graduates passionate about hospitality.
Responsibilities
- Check in/out guests efficiently using hotel management software
- Manage reservations and room assignments
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Assist with concierge services and local recommendations
- Uphold brand standards through professional appearance
Qualifications
- No experience required – comprehensive training provided
- High school diploma or equivalent
- Strong communication and customer service skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency
- Attention to detail and problem-solving abilities
- Positive attitude and team-oriented mindset
- Must be authorized to work in the US