Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Minneapolis! We're seeking friendly, energetic individuals to create memorable guest experiences. No prior experience required – we provide comprehensive training. Enjoy flexible scheduling, a vibrant downtown location, and opportunities for growth. Perfect for students, career-changers, or anyone seeking a dynamic part-time role in the heart of Minneapolis.
Responsibilities
- Efficiently manage guest check-in/check-out processes using our property management system
- Respond to guest inquiries and resolve concerns with exceptional service
- Process reservations and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle cash transactions and daily reconciliation duties
- Uphold brand standards through professional appearance and communication
- Assist with valet services and luggage handling when needed
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliability and punctuality for scheduled shifts
- Ability to stand for extended periods and lift up to 25 lbs
- No hospitality experience required – training provided!