Job Description
Join our award-winning team at Grand Harbor Hotel, where exceptional hospitality meets coastal charm! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in Jacksonville's vibrant downtown. This part-time role offers flexible scheduling and career growth opportunities in the dynamic hospitality industry.
As the first point of contact, you'll embody our commitment to excellence while managing check-ins, handling reservations, and resolving guest inquiries with professionalism and warmth. Enjoy competitive pay, complimentary hotel stays, and a supportive team environment.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Process reservations, payments, and room assignments with precision
- Address guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services
- Maintain accurate guest records and billing information
- Execute emergency procedures as needed
Qualifications
- High school diploma or equivalent required
- 6+ months hospitality or customer service experience
- Proficiency with reservation systems (e.g., Opera, PMS)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Jacksonville area attractions
- Valid Florida driver's license preferred
- First Aid/CPR certification a plus