Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in Jacksonville, Ohio! We're seeking charismatic professionals to deliver exceptional guest experiences in our boutique hotel setting. This part-time position offers flexible scheduling perfect for students or career changers, with competitive pay and opportunities for growth within our luxury hospitality brand.
Our ideal candidate thrives in fast-paced environments and takes pride in creating memorable stays for every guest. Enjoy a supportive team culture, comprehensive training, and the chance to develop valuable skills in customer service, operations, and guest relations.
Responsibilities
- Handle guest check-in/check-out processes efficiently using property management systems
- Manage reservations, room assignments, and billing inquiries with precision
- Respond to guest requests promptly and resolve service issues with professionalism
- Maintain accurate records of guest interactions and facility operations
- Coordinate with housekeeping and maintenance teams to ensure seamless service
- Process payments and manage cash handling procedures securely
- Uphold brand standards through exceptional communication and problem-solving
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 6 months customer service or front desk experience
- Proficiency in PMS systems (e.g., Opera, Micros)
- Exceptional interpersonal and conflict resolution skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic knowledge of local attractions and services
- Strong attention to detail and multitasking abilities
- Valid driver's license and reliable transportation