Job Description
Join our award-winning team as an Entry-Level Front Desk Agent at the prestigious Grandview Hotel in Houston! We're seeking energetic professionals to deliver exceptional guest experiences during evening and overnight shifts. This is your gateway to a thriving hospitality career with comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant downtown location. No prior experience required – we'll provide all the training you need to succeed!
Responsibilities
- Check-in/out guests efficiently using our property management system
- Manage reservations, room assignments, and guest requests
- Handle billing inquiries and payment processing
- Resolve guest concerns with professionalism and empathy
- Maintain accurate records of guest activities and incidents
- Coordinate with housekeeping and maintenance teams
- Uphold strict security and confidentiality protocols
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication and interpersonal skills
- Proficiency with basic computer systems
- Ability to work flexible shifts (evenings/nights/weekends)
- Strong problem-solving and conflict resolution abilities
- Professional appearance and customer service mindset
- Must pass background check and drug screening