Job Description
Join our award-winning Denver Heights Hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service during day, evening, and overnight shifts in the heart of downtown Denver. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities. Perfect for hospitality enthusiasts who thrive in dynamic, fast-paced environments.
Responsibilities
- Check in/out guests efficiently while maintaining warm, personalized service
- Manage reservations, room assignments, and billing inquiries
- Operate PMS systems and handle cash/credit transactions accurately
- Coordinate with housekeeping, maintenance, and security teams
- Respond to guest requests and resolve issues promptly
- Process payments and maintain detailed guest records
- Act as local resource for Denver attractions and events
Qualifications
- Previous hotel or customer service experience required
- Proficiency with reservation systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Basic math and cash handling skills
- High school diploma or equivalent
- Valid Colorado driver's license preferred