Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in downtown Minneapolis! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences. This part-time position offers flexible scheduling and growth opportunities in Minnesota's vibrant hospitality scene. Ideal for detail-oriented professionals passionate about creating memorable stays.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and local knowledge
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through personalized guest interactions
- Resolve guest concerns promptly and escalate when necessary
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and multitasking abilities
- Proficient with PMS systems (Opera/Micros)
- Flexible availability including nights/weekends
- Valid Minnesota hospitality alcohol certification
- Ability to stand for extended periods