Job Description
Join our award-winning team at Grand Phoenix Hotel as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of downtown. This immediate hire opportunity offers competitive pay, benefits, and career growth in a luxury hospitality environment. If you thrive in fast-paced settings and possess exceptional communication skills, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash drawer, and reconcile daily transactions
- Coordinate with housekeeping and maintenance departments for guest needs
- Upsell hotel services and promotions to enhance guest experience
- Maintain security protocols and confidential guest information
Qualifications
- 1+ years hotel front desk or customer service experience preferred
- Proficiency with Opera, Fidelio, or similar PMS systems
- Exceptional verbal and written communication skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling skills
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required