Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel in the heart of San Francisco! We're urgently seeking enthusiastic individuals to create memorable guest experiences. No prior experience required – we provide comprehensive training to develop your skills in customer service, reservation management, and hotel operations. This is your chance to launch a career in the thriving San Francisco hospitality industry while working in a dynamic, fast-paced environment. Full-time position with competitive benefits and growth opportunities.
Responsibilities
- Provide exceptional customer service to hotel guests, including check-in/check-out procedures
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate records of guest information and transactions
- Operate hotel management software and communication systems
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including nights, weekends, and holidays
- Proficiency in basic computer applications
- Positive attitude and willingness to learn
- Team player with collaborative mindset
- Valid work authorization in the United States