Job Description
Join our award-winning luxury hotel in the heart of Los Angeles! We're seeking a dynamic Senior Hotel Manager to lead our 300-room property and deliver exceptional guest experiences. As a key leader in our hospitality team, you'll drive operational excellence, mentor staff, and ensure our guests enjoy unforgettable stays in LA's vibrant landscape.
At Grand Horizon Hotels, we offer competitive compensation, comprehensive benefits, and career growth opportunities within our expanding portfolio. If you're passionate about hospitality excellence and want to make your mark in one of the world's most exciting cities, we encourage you to apply.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and F&B departments
- Develop and implement strategic initiatives to enhance guest satisfaction and revenue
- Manage staff scheduling, training, and performance evaluations
- Monitor budget adherence and financial performance metrics
- Ensure compliance with health, safety, and brand standards
- Coordinate with sales and marketing teams for promotions and events
- Handle guest complaints and resolve operational issues promptly
Qualifications
- 5+ years in hotel management with 3+ years in senior leadership roles
- Proven track record of exceeding revenue and guest satisfaction targets
- Strong knowledge of hotel PMS systems (Opera, OPERA Cloud preferred)
- Excellent communication and interpersonal skills
- Bachelor's degree in Hospitality or related field required
- Valid California Food Handler and Alcohol certification
- Ability to work flexible hours including nights, weekends, and holidays