Job Description
Join our award-winning hospitality team at Mountain View Lodge, where exceptional service meets breathtaking mountain views! We're seeking a dynamic Front Desk Agent to create memorable guest experiences in the heart of Colorado Springs. This part-time role offers flexible hours and opportunities for growth in the luxury hospitality sector.
As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and providing local expertise. If you're passionate about travel and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Efficiently manage guest check-in/check-out processes and room assignments
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly using conflict resolution techniques
- Process payments and maintain accurate billing records
- Coordinate housekeeping and maintenance requests
- Provide local recommendations and tourist information
- Operate PMS software and hotel management systems
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency in hotel management systems (e.g., Opera, RoomMaster)
- Exceptional communication and problem-solving abilities
- Availability to work evenings, weekends, and holidays
- Basic knowledge of Colorado Springs attractions and activities
- Ability to multitask in a high-volume environment
- Valid driver's license and reliable transportation
- High school diploma or equivalent required