Job Description
Join the vibrant hospitality team at Grand Horizon Hotel, where exceptional service meets Arizona sunshine! We're seeking energetic Front Desk Agents to create memorable guest experiences in our downtown Phoenix location. This part-time role is perfect for hospitality professionals who thrive in fast-paced environments and value teamwork. Enjoy competitive pay, flexible scheduling, and a supportive culture that celebrates your contributions.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Maintain accurate guest records and communicate effectively with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally to ensure satisfaction
- Process payments and manage cash handling procedures with accuracy
- Utilize hotel management software (e.g., Opera) for daily operations
- Contribute to a positive team environment through collaboration and communication
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of front desk or customer service experience in hospitality
- Proficiency in hotel management systems and Microsoft Office Suite
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including evenings, weekends, and holidays
- Basic math skills for financial transactions
- Valid Arizona driver's license (if required for local errands)