Job Description
Join our dynamic team at Oakland Grand Hotel as a Front Desk Agent! No experience needed – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible shift schedules, and opportunities for growth in one of Oakland's premier destinations. If you're passionate about creating memorable guest experiences and thrive in fast-paced environments, this role is perfect for you.
Responsibilities
- Efficiently check guests in/out using hotel management systems
- Manage reservations, room assignments, and payment processing
- Handle guest inquiries with exceptional customer service
- Coordinate with housekeeping and maintenance teams
- Maintain accurate records and documentation
- Resolve guest concerns promptly and professionally
- Uphold safety and security protocols
Qualifications
- High school diploma or equivalent
- Outstanding communication and interpersonal skills
- Customer-focused mindset with positive attitude
- Flexibility to work nights, weekends, and holidays
- Basic computer literacy (training provided)
- Ability to multitask in fast-paced environments
- Attention to detail and problem-solving abilities