Job Description
Join our award-winning team at Sunset Bay Hospitality Group as a Front Desk Agent! We're seeking enthusiastic individuals to create memorable guest experiences at our premier oceanfront property in Long Beach. No hospitality experience required – we provide comprehensive training to launch your career in customer service excellence. Enjoy competitive pay, flexible scheduling, and a vibrant work environment just steps from the beach. Perfect for students, career changers, or anyone seeking part-time work with growth opportunities.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out experiences
- Manage reservations, room assignments, and guest inquiries
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Operate property management software (training provided)
- Resolve guest concerns promptly and professionally
- Maintain cleanliness and organization of front desk area
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent
- No experience required – comprehensive training provided
- Strong communication and interpersonal skills
- Basic computer proficiency
- Exceptional customer service mindset
- Ability to multitask in fast-paced environments
- Reliable and punctual work ethic
- Positive attitude and problem-solving aptitude