Job Description
Join our dynamic team as a Part-Time Front Desk Agent at Grand Hospitality Group! We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced environment. This role offers flexible shift work including evenings, weekends, and holidays, perfect for students or those seeking work-life balance. If you thrive in hospitality and excel at multitasking, apply today!
Responsibilities
- Check-in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency with PMS systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy and cash handling experience
- Professional appearance and positive attitude
- Valid PA driver's license (if required for local errands)