Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel in Albuquerque! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in our vibrant downtown location. No prior experience required – we provide comprehensive training to ensure your success. Enjoy flexible scheduling, a supportive team environment, and opportunities for growth within our luxury hotel chain. Perfect for students, career-changers, or anyone seeking a rewarding part-time role in the heart of New Mexico's largest city.
Responsibilities
- Warmly greet and check-in/check-out guests with professionalism and efficiency
- Manage reservations, room assignments, and billing inquiries
- Operate hotel management systems (training provided)
- Coordinate with housekeeping and maintenance teams
- Handle guest requests and resolve concerns promptly
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to guests
Qualifications
- No experience required – full training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Flexible availability including evenings/weekends
- Positive attitude and team player mentality