Job Description
Join our award-winning team as a Front Desk Agent at Hospitality Premier Services! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shift work. This part-time role offers competitive pay, comprehensive training, and a dynamic work environment where your customer service skills shine. Perfect for students, career changers, or those seeking supplemental income with weekday and weekend availability.
Enjoy free parking, employee discounts, and opportunities for advancement within our growing hospitality network. If you thrive in fast-paced settings and take pride in creating memorable guest interactions, apply today to become part of Virginia's premier hospitality team!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints with professionalism and empathy
- Coordinate housekeeping and maintenance requests
- Process payments and maintain accurate financial records
- Provide local area recommendations and assistance
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficiency with reservation software and MS Office
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Valid Virginia driver's license (if transportation needed)
- Positive attitude with problem-solving mindset