Job Description
Join our award-winning hospitality team at Grand Hotel Columbus, where exceptional service meets modern luxury! We're seeking a charismatic Front Desk Agent to create memorable guest experiences while supporting our dynamic hotel operations. This part-time position offers flexible scheduling and opportunities for career growth in a vibrant downtown location. If you're passionate about hospitality and thrive in fast-paced environments, we invite you to apply today!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and guest inquiries via phone/email
- Process payments and maintain accurate billing records
- Coordinate with housekeeping, maintenance, and security teams
- Upsell hotel amenities and services to enhance guest satisfaction
- Resolve guest concerns promptly and professionally
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 6+ months hospitality or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic computer literacy and cash handling experience
- Positive attitude and professional appearance