Job Description
Join our award-winning luxury hotel as a Front Desk Agent and be the first smile our guests see! We're seeking a charismatic professional to manage check-ins, handle reservations, and deliver exceptional guest experiences in our vibrant downtown Columbus location. Perfect for hospitality enthusiasts seeking flexible hours with competitive pay and growth opportunities.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management software
- Handle reservation inquiries and modifications via phone/email/in-person
- Resolve guest complaints with empathy and proactive problem-solving
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for guest requests
- Promote hotel amenities and local Columbus attractions
- Maintain a clean, organized front desk environment
Qualifications
- 1+ years customer service or hospitality experience preferred
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Columbus area attractions
- Flexible availability including evenings, weekends, and holidays
- High school diploma or equivalent required