Job Description
Join our award-winning team at Grand Hotel Oklahoma as a Part-Time Front Desk Agent! We're seeking charismatic hospitality professionals to create unforgettable guest experiences in the heart of Oklahoma City. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, handling inquiries, and ensuring seamless operations. If you thrive in fast-paced environments and possess exceptional interpersonal skills, this role offers flexible scheduling and growth opportunities within our luxury hotel chain.
Responsibilities
- Efficiently manage guest check-in/check-out processes while maintaining accurate records
- Handle guest inquiries via phone, email, and in-person with exceptional service standards
- Process payments, manage reservations, and operate hotel management systems
- Coordinate with housekeeping, maintenance, and security teams to resolve guest issues
- Uphroom cleanliness standards and maintain organized lobby/reception areas
- Assist with special requests and local area recommendations
- Contribute to upselling room upgrades and additional services
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hotel/hospitality
- Proficiency with property management systems (e.g., Opera, Rainmaker)
- Exceptional communication and conflict resolution skills
- Ability to multitask and prioritize tasks in high-pressure situations
- Basic math skills for handling cash transactions
- Flexibility to work evenings, weekends, and holidays
- Valid driver's license and reliable transportation