Job Description
Join our award-winning team at Grand Hotel Kansas City as a Front Desk Agent! We're seeking a charismatic hospitality professional to create unforgettable experiences for our guests. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of downtown Kansas City. Perfect for students and career changers seeking part-time opportunities with growth potential.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Handle guest concerns with professionalism and swift resolution
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and property management systems
- Process payments and manage cash handling procedures
- Promote hotel amenities and local attractions to enhance guest stays
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Proficient with property management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Kansas City attractions preferred
- Valid driver's license and reliable transportation
- Ability to stand for extended periods