Job Description
Welcome to The Albuquerque Grand Hotel, where luxury meets local culture. We are currently seeking a dedicated and charismatic Part-Time Front Desk Agent to join our world-class hospitality team. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive hourly wage, flexible scheduling, and a supportive team culture that values your contributions. Join us and become an integral part of Albuquerque's premier hospitality scene.
Why Join Us?
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Flexible Schedule: Perfect for students or those seeking work-life balance.
- Growth Opportunities: Clear pathways for career advancement within the hotel.
- Employee Discounts: Enjoy special rates on dining and spa services.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Check guests in and out efficiently, verifying all information and collecting payments accurately.
- Answer incoming calls and manage correspondence promptly and professionally.
- Assist guests with inquiries regarding local attractions, dining, and transportation.
- Process reservations and room changes using the hotel Property Management System (PMS).
- Monitor the lobby area to ensure it remains clean, organized, and welcoming at all times.
- Handle guest complaints or issues with empathy and escalate complex matters to the management team.
Qualifications
- High school diploma or GED required.
- Previous experience in a front desk, reception, or customer service role preferred.
- Strong interpersonal and communication skills.
- Proficiency with computers and reservation software (e.g., Opera, StayNTouch).
- Ability to multitask and work well under pressure during peak check-in times.
- A friendly, professional demeanor and a genuine passion for helping others.
- Must be available to work weekends and holidays as needed.