Job Description
<h2>About the Role</h2><p>Are you a welcoming face looking for an exciting part-time opportunity in the heart of Baltimore? Harbor View Inn & Suites is seeking a dedicated and professional Front Desk Agent to join our premium hospitality team. You will be the first point of contact for our guests, ensuring they have a memorable stay from the moment they arrive. If you thrive in a fast-paced environment and love providing top-tier hospitality, we want to meet you!</p><p><strong>Why Join Us?</strong></p><ul><li>Competitive hourly pay of $18.00 - $22.00</li><li>Flexible scheduling for students and professionals</li><li>Employee discounts on dining and local attractions</li><li>A supportive and friendly work environment</li></ul>
Responsibilities
- <ul><li><strong>Guest Services:</strong> Check guests in and out efficiently, verifying information and processing payments accurately.</li><li><strong>Communication:</strong> Answer incoming phone calls and route them appropriately while greeting visitors in person with warmth and professionalism.</li><li><strong>Operations:</strong> Maintain a clean, organized, and inviting front desk area and lobby space at all times.</li><li><strong>Informational Support:</strong> Assist guests with inquiries regarding local attractions, dining, and transportation options in the Baltimore area.</li><li><strong>Financial Management:</strong> Process daily deposits, reconcile credit card transactions, and manage the cash drawer.</li><li><strong>Problem Solving:</strong> Handle guest complaints and special requests with empathy, discretion, and a focus on resolution.</li></ul>
Qualifications
- <ul><li><strong>Experience:</strong> Previous experience in hospitality, hotel front desk, or customer service is preferred but not required for enthusiastic candidates.</li><li><strong>Skills:</strong> Strong communication and interpersonal skills with a polished, professional demeanor.</li><li><strong>Availability:</strong> Ability to work flexible hours, including weekends, holidays, and evenings.</li><li><strong>Tech Savvy:</strong> Proficiency with property management systems (PMS) or basic computer skills is a plus.</li><li><strong>Education:</strong> High school diploma or GED equivalent required.</li><li><strong>Physical Requirements:</strong> Ability to stand for extended periods and lift moderate weight (up to 30 lbs).</li></ul>