Job Description
Are you a welcoming and organized professional seeking a rewarding part-time opportunity in the heart of Columbus? Columbus Wellness & Spa is looking for a dynamic Front Desk Agent to join our elite team. We pride ourselves on delivering exceptional customer service, and we need a friendly face to represent our brand.
As a Front Desk Agent, you will be the first point of contact for our valued guests, setting the tone for a relaxing and premium experience. We offer a flexible schedule, competitive pay, and a supportive work environment where your contribution matters.
Responsibilities
- Provide warm, professional greetings to all guests and manage check-in/check-out procedures efficiently.
- Answer incoming calls and direct inquiries to the appropriate departments with poise and professionalism.
- Process payments accurately and maintain a tidy, welcoming reception area.
- Manage appointment scheduling and confirmations for spa services.
- Handle guest complaints or requests immediately and escalate issues to management when necessary.
- Assist with inventory management and supply ordering as needed.
Qualifications
- Previous experience in customer service, hospitality, or front desk operations is preferred.
- Excellent verbal communication and interpersonal skills.
- Proficiency in basic computer software and POS systems.
- A professional appearance and a positive, energetic attitude.
- Ability to work flexible hours, including weekends and evenings.
- Strong problem-solving skills and attention to detail.