Job Description
Are you a people person looking for an exciting opportunity in the heart of Columbus?
The Columbus Grand Hotel is currently seeking a dedicated and friendly Part-Time Front Desk Agent to join our dynamic team. If you have a passion for hospitality and a knack for creating memorable guest experiences, we want to hear from you.
In this role, you will be the face of our hotel, ensuring our guests feel welcomed, valued, and well taken care of from the moment they arrive until they check out.
Responsibilities
- Provide a warm, professional welcome and farewell to all guests.
- Manage check-in and check-out procedures accurately and efficiently.
- Answer incoming calls, manage emails, and respond to guest inquiries promptly.
- Handle guest complaints and requests with empathy and problem-solving skills.
- Assist with administrative tasks such as filing, data entry, and maintaining the lobby area.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- Previous experience in a front desk or hospitality role is preferred.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office Suite and Property Management Systems (PMS).
- Flexibility to work varying shifts, including weekends and holidays.
- High school diploma or equivalent; some college is a plus.