Job Description
Are you a dedicated professional seeking a flexible part-time opportunity in the vibrant heart of Long Beach? Harbor View Hospitality is looking for a charismatic Front Desk Agent to join our elite team. We pride ourselves on exceptional guest experiences and offer a dynamic work environment where no two shifts are the same.
As a key member of our front-of-house team, you will be the first point of contact for our guests, ensuring a seamless check-in experience and maintaining the high standards our brand is known for. We value reliability, communication skills, and a positive attitude.
Why Join Us?
- Competitive hourly pay ($18.00 - $24.00)
- Flexible shift work to accommodate your schedule
- Employee discounts on hotel amenities and local attractions
- Opportunity for growth within the hospitality industry
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Process check-ins and check-outs efficiently using property management software.
- Answer incoming phone calls and route them appropriately while maintaining a professional tone.
- Manage the front desk area, ensuring it is tidy, organized, and welcoming at all times.
- Assist with luggage handling and provide local recommendations to guests.
- Handle guest inquiries and complaints with empathy and resolve them to the guest's satisfaction.
- Perform security checks and key card management as required.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in a front desk, hospitality, or customer service role is preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work various shifts, including weekends, nights, and holidays.
- Proficiency in Microsoft Office Suite and hotel property management systems.
- Professional appearance and a friendly, approachable demeanor.