Job Description
Welcome to The Peabody Memphis! We are seeking a friendly and professional Front Desk Agent to join our part-time team. If you are looking for an exciting opportunity in hospitality with no prior experience required, this is the perfect place to start your career.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their stay. We pride ourselves on exceptional service and offer a supportive environment where you can grow professionally.
Responsibilities
- Greet guests warmly and efficiently upon arrival, ensuring a welcoming experience.
- Manage the check-in and check-out process, including processing payments and handling reservations.
- Answer incoming phone calls and route inquiries to the appropriate department or staff member.
- Assist guests with local information, directions, and recommendations.
- Maintain the front desk area, lobby, and reception space to ensure a pristine environment.
- Collaborate with housekeeping and maintenance teams to address guest requests promptly.
Qualifications
- No previous front desk experience is necessary; we provide comprehensive training.
- Excellent verbal communication and interpersonal skills.
- A professional appearance and a positive, customer-first attitude.
- Basic computer proficiency and the ability to learn property management software quickly.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Must be reliable and detail-oriented.