Job Description
Join our dynamic team at Grand Plaza Hotel as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in the heart of Philadelphia. Enjoy flexible scheduling, comprehensive training, and opportunities for career growth in the hospitality industry.
As a Front Desk Agent, you'll be the first point of contact for our guests, ensuring seamless check-ins, managing reservations, and providing local recommendations. We value personality and work ethic over experience – we'll teach you everything you need to succeed!
Responsibilities
- Efficiently manage guest check-in/check-out processes
- Handle reservation inquiries and modifications
- Assist guests with requests and provide local area information
- Maintain accurate guest records and billing information
- Collaborate with housekeeping and maintenance teams
- Process payments and manage cash drawer operations
- Resolve guest concerns promptly and professionally
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency
- Positive attitude and customer service mindset
- Must be authorized to work in the US