Job Description
We are seeking a dynamic and welcoming Front Desk Agent to join our team at The Austin Grand Hotel. This is an excellent opportunity for individuals looking for a part-time position with flexible scheduling. We value enthusiasm and a customer-first attitude, and we provide comprehensive training for candidates with no prior experience. As the first point of contact for our guests, you will play a crucial role in ensuring a memorable stay for every visitor.
Why Join Us?
- Flexible part-time hours that fit your lifestyle.
- No experience required – we train you!
- Competitive hourly pay with performance bonuses.
- Great team culture and professional development.
Responsibilities
- Greet all guests warmly and professionally upon arrival, ensuring a welcoming atmosphere.
- Check guests in and out efficiently, managing reservations and room assignments.
- Answer phone calls and respond to emails promptly to address inquiries and requests.
- Handle cash transactions and credit card payments accurately.
- Assist guests with local directions, recommendations, and general information.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Report any maintenance issues or safety concerns to the management team immediately.
Qualifications
- High school diploma or GED is preferred but not required.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and a friendly, approachable demeanor.
- Ability to stand for extended periods and lift light objects (up to 25 lbs).
- Basic computer proficiency and comfort with operating standard hotel software.
- Reliable transportation and availability to work weekends and holidays.