Job Description
Join our award-winning team at Grand Plaza Hotel, where exceptional service meets Southern charm! We're seeking charismatic Front Desk Agents to create memorable experiences for our international guests in the heart of San Antonio. As the first point of contact, you'll embody our commitment to hospitality excellence while working in a vibrant downtown location near the iconic River Walk.
This part-time role offers flexible scheduling and opportunities for career advancement within our luxury hotel group. Perfect for students, career changers, or hospitality professionals seeking work-life balance. Enjoy complimentary meals, employee discounts, and a supportive team environment.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries accurately
- Address guest concerns promptly and resolve issues with empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain secure financial transactions
- Act as local tourism ambassador recommending San Antonio attractions
- Utilize hotel management software (Opera) efficiently
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service or front desk experience
- Fluent English; bilingual Spanish skills strongly preferred
- Proficient in Microsoft Office and hotel property management systems
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability including weekends, nights, and holidays
- Valid Texas driver's license and clean driving record
- Positive attitude with problem-solving mindset