Job Description
Join Boston's premier hospitality destination! Grand Plaza Hotel is seeking passionate individuals to start their careers in hotel operations. No experience necessary – we provide comprehensive training to transform you into a hospitality professional. Enjoy competitive pay, benefits, and growth opportunities in the heart of downtown Boston.
As a Front Desk Agent, you'll be the face of our luxury hotel, creating memorable experiences for domestic and international guests. Our supportive team environment encourages professional development while serving Boston's vibrant tourism and business communities.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Respond to guest inquiries and resolve service issues with professionalism
- Coordinate with housekeeping and maintenance departments for room readiness
- Process payments and manage cash drawer operations accurately
- Upsell hotel amenities and services to enhance guest experiences
- Maintain detailed reservation records and guest preference profiles
- Assist with luggage handling and valet services as needed
Qualifications
- High school diploma or equivalent required
- Exceptional customer service orientation and communication skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic proficiency with computer systems and reservation software
- Strong problem-solving abilities and attention to detail
- Professional appearance and positive attitude
- Willingness to learn hotel operations through on-the-job training