Job Description
Join our award-winning team at Grand Plaza Hotel as a Part-Time Concierge! We're seeking enthusiastic individuals to create memorable experiences for our guests. No prior hotel experience required – we provide comprehensive training. Enjoy flexible shifts, competitive pay, and a vibrant downtown Fort Worth location. Perfect for students or career changers looking to enter the hospitality industry.
Responsibilities
- Provide exceptional guest assistance with local recommendations, dining reservations, and transportation arrangements
- Manage check-in/check-out processes with efficiency and warmth
- Address guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate records of guest preferences and special requests
- Assist with luggage handling and valet services
- Uphold brand standards through professional appearance and conduct
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and customer service mindset
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency (MS Office, reservation systems)
- Positive attitude and willingness to learn
- No experience required – training provided