Job Description
Join our award-winning team as a Front Desk Agent in the heart of Oklahoma City! We're seeking a passionate hospitality professional to create unforgettable guest experiences at our flagship downtown hotel. This part-time role offers flexible scheduling, competitive compensation, and growth opportunities within a renowned hospitality brand. Perfect for students or career-changers seeking a dynamic environment where your people skills shine.
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes using PMS systems
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and resolve issues with empathy and efficiency
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Process payments, handle cash transactions, and maintain accurate financial records
- Promote hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk environment at all times
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in fast-paced environment
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Strong communication and conflict resolution skills
- Ability to multitask effectively during peak hours
- Flexible availability including weekends, evenings, and holidays
- Basic knowledge of Oklahoma City attractions and transportation
- Valid Oklahoma driver's license (if required for errands)