Job Description
Join the Apex Team and Elevate Guest Experiences.
Are you a polished professional with a passion for hospitality? Apex Hospitality Solutions is seeking a dynamic Part-Time Front Desk Agent to join our award-winning team in the heart of Phoenix. We pride ourselves on delivering seamless, luxury experiences to our guests and are looking for someone who embodies our core values of warmth, efficiency, and integrity.
In this role, you will be the first point of contact for our valued visitors, setting the tone for their entire stay. If you are seeking a flexible schedule in a vibrant city with a competitive compensation package, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($16-$20/hr)
- Flexible part-time schedule
- Growth opportunities within the hospitality sector
- Modern, smoke-free work environment
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests, checking them in efficiently while maintaining a welcoming demeanor.
- Guest Communication: Answer incoming calls and manage correspondence with courtesy and clarity, addressing inquiries regarding services and local area attractions.
- Reception Management: Manage the front desk area, ensuring it remains organized, clean, and presentable at all times.
- Administrative Support: Process reservations, verify guest information, and manage check-out procedures with precision.
- Issue Resolution: Anticipate guest needs and resolve any minor issues or requests promptly to ensure guest satisfaction.
- Security & Access: Monitor front door activity and ensure proper security protocols are followed for building access.
Qualifications
- Experience: Previous experience in a hospitality or customer service role is preferred but not required for the right candidate.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: A polished appearance and a friendly, approachable personality.
- Technical Skills: Proficiency with standard office equipment, computers, and reservation software (POS systems are a plus).
- Flexibility: Ability to work various shifts, including weekends and holidays, to meet business demands.
- Arizona Residency: Must be legally authorized to work in the United States.